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Cancellation Policy

Please read the below stated points for any cancellations.

Please understand that the points mentioned in the policies are with reference to the time slots on the Paris Bakery website selected by the user in the checkout process.

Orders are processed in time slots and we accept cancellation requests with reference to the time slot selected by the customer in order placed. Consider conditions stated below –

  1. If the cancellation request comes to Paris Bakery before 24 hours to the start of the time slot selected – 10% of order value is charged as cancellation charges. 90% refund to Bank Account. NOTE – 100% refund can be requested in Paris Bakery wallet, where we waive off cancellation charges.
  2. If the cancellation request comes to Paris Bakery between 12 – 24 hours before the start of the time slot selected then – 20% of order value will be deducted as cancellation charges. 80% refund to Bank Account. NOTE – 100% refund can be requested in the Paris Bakery wallet, where we waive off cancellation charges.
  3. If cancellation is requested comes to Paris Bakery within 12 hours to the start of the time slot selected – 100% of order value will be deducted as cancellation charges. 0% refund to Bank account or 0% to Paris Bakery wallet applicable.

In any of the cases above Wallet refunds and Bank refunds can be initiated only at the discretion of the company considering the reasons of cancellation like unfortunate events, calamities or unavoidable circumstances. No claims to refund can be made by the customer to overrule the above stated clause.

NO cancellation requests are accepted in order placed in the following categories.

  1. Same day delivery category – If your date of placing an order and delivery date of that order are the same, we do not accept cancellation requests. If you cancel it, or the receiver does not receive it – you are not entitled to any refund.
  2. Same day mid-night delivery orders can not be cancelled.
  3. Special day orders can not be cancelled and no refund is initiated for them.

Same day Orders

We allow users to select the same date of delivery on which he/she is placing the order i.e. order delivery and order placed date is the same. We attempt to do same day delivery of the requested products but DO NOT PROMISE so.

We will process same day delivery orders within 24 hours of the requested date and time slot.

  1. Paris Bakery takes same day orders for day and evening time slots till 6 pm. It is an attempt to do same day delivery and not a promise, though we make our 100% effort to deliver on the same date as the order placed.
  2. Paris Bakery takes order for the same day mid-night (00:00) delivery till 6:00 pm. It is an attempt to do the same day mid-night delivery and not a promise, though we make our 100% effort to deliver on the same date as the order placed.

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